Shipping
Costs
Enjoy free shipping on all orders over $100. For orders under $100, shipping costs are calculated during checkout. These costs depend on your delivery postcode, the total weight of your order, and your preferred shipping method. Rates may vary depending on specific factors.
Times
Orders are processed by our warehouse within 1-2 business days. However, orders are not dispatched or delivered on weekends or public holidays. Our daily order cut-off time is 2pm (ACST) Monday to Friday. Orders placed before 2pm (ACST) on a weekday will be processed on the same business day, while orders placed after the cut-off time will be processed the following day. For example, if you place an order at 3 pm on Tuesday, it will be picked and packed on Wednesday and dispatched by Thursday at the latest. During periods of high order volume, shipments may experience slight delays. Estimated delivery times after dispatch vary based on your location and selected shipping method at checkout.
International shipping
Currently, we do not sell outside Australia.
Order tracking
At Diabetes Essentials, we aim to keep you informed every step of the way. Once you place your order, you’ll receive a confirmation email. As soon as your order is processed by our warehouse, we’ll send you another email with your tracking details. If you have any trouble tracking your order or if you haven’t received any emails from us, please don’t hesitate to call us on 1300 647 302 or send us an email at [email protected]. We’re here to help!
Damaged or missing items
We’re here to help if your order contains any missing or damaged items. Just reach out to our Customer Service Team at [email protected] or give us a call on 1300 647 302. To make things quicker and easier, please have your order number or registered email address ready. We’re dedicated to resolving any issues quickly so you can get back to what matters most.
